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There’s no longer any need to queue at a Dubai Electricity & Water Authority (DEWA) Customer Happiness Centre to sort your utilities connected. It takes just a few minutes to complete the online application form (English or Arabic) and pay the requisite fees at dewa.gov.ae

What documents/personal details do I need to provide?

Your Ejari number, property title deed (for owners) or tenancy contract (for renters), Emirates ID and passport number along with your DEWA number (if you’re an existing customer) and 10-digit premises number (which is located on a mounted wall plate next to your front door).

How much does it cost to set it all up?

Activation charges include Dhs100 for a small meter connection (Dhs300 for large meters), Dhs10 for registration, and Dhs20 knowledge and innovation fees. You will also need to pay a security deposit of Dhs2,000 for an apartment or Dhs4,000 for a villa.

How soon will the service be activated?

Within 24 hours of registration and security deposit payment.

Can I do this at a DEWA customer centre instead?

Absolutely. You just need to fill out a printed form, pay the security deposit at the payment counter, collect your receipt, and the service will be activated within 24 hours.

Empower as your provider

If you live in a community where Empower (empower.ae) chiller services registration is required, you’ll need to do this in person at one of four customer service centres.

Property owners should take along the title deed, passport copies with visa page and Emirates ID, fill in a form and pay the security deposit of Dhs2,000 (apartment) or Dhs3,000 (villa). Plus, for first-time landlords only, a one-time connection fee of Dhs2,000 and Dhs1,000 administration charge. Tenants will also need an attested Ejari contract and tenancy contract copy.

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